Zoom is going to focus on security and protection more than anything in the upcoming period. The company will pause any development of any new features due to the criticism it faced from the application users.
Zoom’s chief executive shared his apologies for “falling short” regarding the security issues that occurred lately and promised that he will consider fixing this before anything.
He also stated that using Zoom had risen in ways he could never have expected before the coronavirus pandemic.
A security expert expressed his hope that the culture of the company will change.
Millions of people are now using Zoom for work and education, and even for entertainment as most of the countries are now locked down.
Eric Yuan stated honestly about how “usage of Zoom ballooned overnight”.
“As of the end of December last year, the maximum number of daily meeting participants, both free and paid, was approximately 10 million. In March this year, we reached more than 200 million, he said.
He stated that although “working around the clock” to support the influx of new users, the service had “fallen short of the community’s – and our own – privacy and security expectations”.
“For that, I am deeply sorry,” he wrote.
“We did not design the product with the foresight that, in a matter of weeks, every person in the world would suddenly be working, studying, and socializing from home,” he wrote.
“We now have a much broader set of users who are utilizing our product in a myriad of unexpected ways presenting us with challenges we did not anticipate when the platform was conceived.”