Her physician had her examined for each the flu and coronavirus and gave her a observe instructing her to self-quarantine till the outcomes got here again. In the meantime, she utilized for coronavirus monetary help from Uber and Lyft.
Another gig employee, Laura Richey, stated that after she was discharged from the ER, she obtained directions to quarantine herself till coronavirus take a look at outcomes got here again. “That’s when my fight started,” she stated. “I was not only fighting for my health but fighting to get some [financial] assistance.”
While Richey obtained an electronic mail final Sunday stating the corporate had deactivated her however didn’t have sufficient proof to assist her monetary declare, Michelle obtained a rejection discover from Lyft buyer assist, reiterating the coverage on its web site in addition to standards she hadn’t seen earlier than. Per the discover, she would want to have pushed a median of 20 hours weekly over the previous 28 days earlier than she utilized.
After pushing again and escalating the difficulty, together with mentioning she was in contact with CNN Business concerning the further standards that was not detailed on Lyft’s web site, she was informed there was a miscommunication and given $250. (Both she and Richey in the end examined damaging for the virus however needed to quarantine till they obtained these outcomes.)
When requested about this, Lyft spokesperson Alexandra LaManna informed CNN Business that “qualification for the program and the amount of assistance are determined by the driver’s previous activity on the Lyft platform, and payments range from $250 to $1,000.”
LaManna stated drivers who’ve pushed at the least a median of 5 hours per week over the earlier 4 weeks qualify for $250, whereas drivers who’ve labored a median of 37.5 hours or extra over the identical interval would qualify for $1000. The present coverage is in place till April 10, at which level Lyft will re-evaluate this system.
“This is an unprecedented situation and we are doing everything we can to meet the challenge,” LaManna stated. “Over the past few weeks, we diverted team members away from other areas to handle these types of inquiries full-time — and are actively adding more resources — to help address these inquiries as quickly as possible.”
Robert Poteete, an Uber driver in Tennessee, utilized for the coronavirus pay after his physician, whom he “visited” just about, instructed him to self-quarantine due to his signs and offered him with a observe. Uber first indicated he would obtain a response in two to 5 enterprise days, then two to seven enterprise days, then two to 10.
Some gig employees, like Poteete and Richey, informed CNN Business they went on Twitter to explain their experiences within the hopes of attracting the eye of the businesses or, alternatively, reporters.
On his 11th day of quarantine, Poteete obtained a $700 deposit from the corporate. Richey stated she obtained $170 from Uber.
“The unprecedented nature of this crisis has presented challenges for everyone – us included,” stated Uber spokesperson Kayla Whaling. “We strive to provide the highest quality customer service and recognize we can do better. We’re continuously gathering feedback from drivers and delivery people and are taking steps to help improve this process.”